Refund policy

We want you to like it. If you don't, we'd rather give your money back than have you keep something you won't use.

The 30-day money-back guarantee

If you're not happy with your order, email us at accounts@wordofmouth.club within 30 days of receiving it and we'll refund you.

You don't need to send the product back. A tube you've opened can't be resold, so posting it to us costs you time and money for no reason. Tell us your order number and, if you feel like sharing it, what didn't work for you. That part is useful to us, but it isn't a condition of the refund.

The guarantee covers product you've actually used. Whitening is gradual and you can't judge a toothpaste without brushing with it, so a guarantee that required an unopened tube wouldn't be much of a guarantee.

Refunds go back to your original payment method. Depending on your bank or card provider, it can take a few business days to appear on your statement.

Damaged, faulty or incorrect items

If something arrives damaged, faulty, or isn't what you ordered, email accounts@wordofmouth.club with your order number and a photo. We'll replace it or refund it, whichever you'd prefer, and we'll cover any postage involved.

Subscriptions

You can pause, skip or cancel a subscription at any time from your account, or by emailing us. Cancelling stops future orders. It doesn't automatically refund an order that has already been dispatched, but the 30-day guarantee above still applies to it.

Orders that haven't shipped yet

If you need to change or cancel an order, email us as soon as you can. We dispatch within one business day, so we can usually catch it if you reach us quickly. Once a parcel is with the carrier we can't recall it, but the guarantee still covers you once it arrives.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality but the failure does not amount to a major failure. The guarantee described above is offered in addition to those rights, not instead of them.

Getting in touch

Word of Mouth
1302/499 St Kilda Rd, Melbourne VIC 3004, Australia
accounts@wordofmouth.club